The real-time measurement of hospitality experience and safety experience during stadium visits

A pleasant stadium visit for visitors requires an optimal mix of measures that increase safety without disturbing the hospitality and safety experience. Or better yet; that enhance both the hospitality experience and the experience of safety.

Visitor satisfaction is a predictor of loyalty and repeat visits. For this, it is first necessary to determine which indicators (parameters) there are that are predictive of the (subjective) real-time experience of hospitality and safety by visitors. Real-time measurement requires the use of technology. You can look at (combinations of) new applications of existing technology.

Cluster: Customer experience